Shipping Policy

Last updated: June 21, 2025

At My Store, we’re committed to delivering your order as quickly and smoothly as possible. Please read below for details about our shipping process, estimated delivery times, and related terms.

Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once your order is shipped, you’ll receive a confirmation email with tracking information.

Note: During high-volume periods (e.g. sales, holidays), order processing may take slightly longer.

Shipping Rates & Delivery Estimates

Shipping costs and delivery times are calculated at checkout based on your location and selected shipping method.

Estimated Delivery Times:

  • UK: 2–5 business days

  • EU: 5–10 business days

  • International: 7–21 business days (varies by destination)

Please note: Delivery times are estimates and may be impacted by carrier delays or customs.

International Shipping

We ship internationally. Customs, duties, and taxes may apply and are the responsibility of the customer. My Store is not responsible for delays due to customs processing.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can use this to monitor your shipment’s status and expected delivery.

Lost or Delayed Shipments

If your package is delayed or hasn't arrived within the expected timeframe, please:

  1. Check the tracking info

  2. Contact the carrier directly

  3. Then contact us at bellaqrichi@gmail.com if further help is needed

Wrong Address Disclaimer

Please ensure your shipping address is entered correctly at checkout. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address, email us immediately at bellaqrichi@gmail.com. We’ll do our best to update it before the order ships, but we cannot guarantee changes once it's in transit.

Shipping Damage

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the item and packaging. We’ll work with you to resolve the issue.

Contact Us

If you have any questions about shipping, delivery, or order tracking, contact us at:
📧 bellaqrichi@gmail.com
📍 5 Lord Montgomery Way, Portsmouth, ENG, PO1 2SB, GB